|
|
 |
|
Listed below are our current Shipping, Guarantee, Ordering, and Payment Policies
|
 |
|
Shipping
Note as of April 11, 2011: The upward trend in gas prices is affecting the cost of
all methods of shipping as well as how we tender consignments to a shipping service. The distance we must travel to
a major airport necessitates that we coordinate shipments to keep our trips to a minimum. Even the distance we must
travel to the local UPS, Fed Ex, or US Postal facility has to be considered in the current environment. While we
try to be flexible and accomodate customers' schedules, we do not add a handling fee or packing fee to any of our shipments. To
continue this practice, effective immediately, any UPS, Fed Ex, or USPS package will be shipped only on Mondays (or Tuesdays)
if Monday is a holiday. If a customer requests a special shipping day, there will be a $10 fee added to the shipping
total. Airport shipments will continue to be done as in the past.
We are experienced in all methods of shipping, and have an excellent track record of
live delivery. Shipping is an expensive part of the order and the best method to utilize will depend on individual circumstances.
In most cases, air cargo is the most cost effective option if a customer is flexible and has the means to make an airport
pickup. If the customer requires a time specific delivery, then UPS/Fed Ex is recommended. Because these services
bring the package to your door, it is very expensive - you are paying for the convenience. We will gladly help you decide
on the best shipping method and discuss the pros and cons of each.
FISH:
We offer the following shipping methods for fish deliveries:
NOTE: WE DO NOT CHARGE A HANDLING FEE, PACKING FEE, OR BOX FEE; THEREFORE, WE LIMIT AIRPORT
RUNS TO THOSE TIMES WHEN WE HAVE MULTIPLE OUTGOING SHIPMENTS, AND/OR HAVE TO BE AT THE AIRPORT TO MEET AN INCOMING SHIPMENT.
THIS HELPS US TO MAKE THE MOST EFFICIENT USE OF GASOLINE AND TIME, AS OUR CLOSEST MAJOR AIRPORT IS A
200 MILE ROUNDTRIP.
Southwest Airlines Air Cargo - Fish are shipped out of New Orleans (MSY) to any airport with SW connections
in the lower 48 States. Very inexpensive shipping, but fish must be picked up at the airport and arrival time cannot
be guaranteed. Most shipments can go "collect", meaning the customer pays for the freight when fish are picked up.
Live delivery guaranteed for shipments that are picked up within 2 hours of arrival time. Customers requesting this
service must be flexible with their schedule. In most cases, the fish are in transit only one day. A 35# box runs about
$62 and can hold about 24 tropheus- sized fish. Additional boxes cost about $15-$20 ea.
Delta Airlines Air Cargo/DASH - Air cargo shipments are sent out of New Orleans (MSY). If
SW doesn't serve an area, we can usually get shipments in by Delta, including Hawaii. Cargo shipments are sent freight
collect and run higher than SW. Single box shipments can go Delta DASH out of Gulfport (GPT), our local airport.
DASH is limited to one box, and must be prepaid. This service runs approx. $115 per 35# box. We can send fish
via DASH most any day of the week.
UPS Next Day Air
UPS Next Day Air Saver
UPS 2nd Day
UPS Ground (if delivery can be made within 2 days)
USPS Express Mail
USPS Priority Mail
Fed Ex Next Day
Fed Ex 2nd Day
Fed Ex Ground/Home Delivery (if delivery can be made within 2 days)
Effective 4/11/11 the above shipping methods will be available every Monday (or Tuesday, if Monday
is a holiday). Any special request to ship on another day will incur a $10 fee.
We strongly encourage use of Next Day Air or Next Day Air Saver as the packages are handled as top priority and can be
shipped in most weather conditions. We offer a live arrival guarantee with either of these methods. (See Guarantee section
for more information). 2nd day and/or Ground can be used in certain weather conditions (no extreme heat or cold at
departure and/or arrival point); however, there is no live arrival guarantee with either of these methods. Shipping via
the US Postal service is available, but customers should be aware that package tracking is difficult with the PO and even
guaranteed overnight service (Express Mail) commitments are often actually 2-day deliveries. Priority is not recommended
but is available.
Fish are doubled bagged with oxygen and a water conditioner and packed in an insulated box. Heat/cool packs are
used as needed.
We can get 6-8 juvenile fish (approx. 1") per bag. We do not mix different species in the same bag. Each
bag weighs approximately 2.5 pounds. If we are shipping via 2nd day, Ground, USPS Express, or Priority, we only
pack 3-4 fish per bag.
We use boxes designed to UPS/Fed Ex specifications which ensures that there is not an extra charge due to oversized
dimensions. The boxes we are currently using are sized as follows and will accomodate up to the number of bags shown:
12x9x6 will hold up to 2 bags
15x11x7 will hold up to 3 bags
12x12x10 or 12x12x12 will hold up to 6 bags
Shipping for juvenile fish can be estimated by clicking on the UPS/Fed Ex or USPS website links below. For
UPS/Fed Ex shipments, all fish are shipped from Saucier, Mississippi 39574 and dropped off at the local UPS station.
You provide the ship to City and ZIP and indicate if the location is a residential or business address. You
will also put in the box size (from the information above) and weight (use 2.5 multiplied by the number of bags
of fish to be shipped). You will be shown quotes for the shipping methods listed above. Depending on
the type of service used, the package may be eligible for a discount, which we can discuss with you.
For USPS shipments, all fish are shipped from Gulfport PO 39503. You provide the ship to City and ZIP and put in
the box weight (2.5 multiplied by the number of bags of fish).
Shipping for multiple bags of fish is more cost effective than shipping just one bag. Usually the extra bags only
add a few dollars to the overall shipping costs. If you are having difficulty in estimating shipping costs for an order,
please contact us. Please contact us for a quote for shipping fish that are sub-adult or adult size.
Estimate UPS shipping cost
Estimate Fed Ex shipping cost
Estimate USPS shipping cost
REPTILES:
Juvenile reptiles are shipped via UPS or Fed Ex Next Day Air (usually delivered by 10:30 am) for a flat rate of $50.
We can usually ship 1-3 animals for this rate. All reptiles are shipped in an insulated box with a heat/cool pack as
needed. Please contact us for a quote for larger orders.
DRY GOODS:
Dry goods will be shipped using the most economical method, usually UPS Ground or USPS Priority. If expedited shipping
is required, please contact us for a quote.
LOCAL PICK UP OF ORDERS:
We welcome local pick up at our Saucier location for fish or reptiles BY APPOINTMENT ONLY.
Our facility is set up for the breeding and holding of fish and reptiles. We are not a retail store, and do not have
customer visiting hours. Due to our work schedules and responsibilities of the maintenance and upkeep of our stock,
we only allow pickups for pre-ordered fish/reptiles.
|
 |
|
|
|
 |
 |
|
Guarantee, Ordering, Payment
FISH:
We guarantee live arrival of all fish orders that are shipped via Air Cargo, UPS/Fed Ex Next Day delivery, or USPS
Express (and the package is delivered the next day), as long as the package is accepted on the first delivery attempt and
we are notified via email, with a digital pic of DOAs in the unopened bag(s), within 2 hours of delivery.
We DO NOT guarantee live delivery of fish shipped via UPS 2nd day or UPS Ground; USPS Express that is not delivered the
next day, or USPS Priority.
We can ship to a residence or business. We reserve the right to hold shipments if it is determined that weather
conditions are too extreme for timely and safe delivery. In the event that it is necessary to hold a shipment,
we will coordinate a new delivery date.
If DOAs are received, and we are notified as described above, we will provide credit on a future order.
No refunds.
REPTILES:
We guarantee live arrival of all reptiles as long as the package is accepted on the first delivery attempt and we are
notified via email, of any DOA, with a digital pic of the dead specimen, within 2 hours of delivery. In addition, if
we are guaranteeing the sex of any reptile, the buyer must notify us within 24 hours if there is a claim of improper sex determination
on our part.
FISH:
We guarantee live arrival of all fish orders that are shipped via UPS Next Day Air, UPS Next Day Air Saver, or USPS Express
(and the package is delivered the next day), as long as the package is accepted on the first delivery attempt and we are notified
via email, with a digital pic of DOAs in the unopened bag(s), within 2 hours of delivery.
We DO NOT guarantee live delivery of fish shipped via UPS 2nd day or UPS Ground; USPS Express that is not delivered the
next day, or USPS Priority.
We will coordinate a convenient delivery date on all orders and can ship to a residence or business. We reserve
the right to hold shipments if it is determined that weather conditions are too extreme for timely and safe delivery.
In the event that it is necessary to hold a shipment, we will coordinate a new delivery date.
If DOAs are received, and we are notified as described above, we will provide credit on a future order that
will include the cost of the DOAs and the shipping costs prorated for the DOAs. Customers paying via Paypal have the
option of a credit or a refund to their Paypal account.
REPTILES:
We guarantee live arrival of all reptiles as long as the package is accepted on the first delivery attempt and we are
notified via email, of any DOA, with a digital pic of the dead specimen, within 2 hours of delivery. In addition, if
we are guaranteeing the sex of any reptile, the buyer must notify us within 24 hours if there is a claim of improper sex determination
on our part.
ORDERING:
We accept orders via email and phone. Once an order is placed the fish or reptile will be reserved and held for
five (5) days. If payment is not received within the 5 day time frame, the reservation will be removed unless other
arrangements have been made. ALL SALES FINAL.
PAYMENT:
We prefer payment to be made to our Paypal account. We will accept eChecks (must clear before shipping) and
Credit Cards through Paypal. If you wish to pay via Paypal, please send your order via email and we will send you a
convenient Paypal invoice that you can pay from.
Other forms of payment accepted are Money Orders, Bank Checks, Personal Checks (must clear bank before shipping), or
Cash for local pickups.
We will consider payment plans on reptiles - please inquire.
All orders must be paid in full prior to shipping.
NOW ACCEPTING VISA, MC, & DEBIT CARDS VIA PHONE!
|
 |
|
|
|
|
|
|
|
 |