Cichlids and Herps Unlimited
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Listed below are our current Shipping, Guarantee, Ordering, and Payment Policies

Shipping

FISH:   

We offer the following shipping methods for fish deliveries:

UPS Next Day Air
UPS Next Day Air Saver
UPS 2nd Day
UPS Ground (if delivery can be made within 2 days)
USPS Express Mail
USPS Priority Mail
Fed Ex (great discount rates) Next Day
 
We strongly encourage use of Next Day Air or Next Day Air Saver as the packages are handled as top priority and can be shipped in most weather conditions.  We offer a live arrival guarantee with either of these methods. (See Guarantee section for more information).   2nd day and/or Ground can be used in certain weather conditions (no extreme heat or cold at departure and/or arrival point); however, there is no live arrival guarantee with either of these methods.  Shipping via the US Postal service is available, but customers should be aware that package tracking is difficult with the PO and even guaranteed overnight service (Express Mail) commitments are often actually 2-day deliveries.  Priority is not recommended but is available.
 
Fish are doubled bagged with oxygen and a water conditioner and packed in an insulated box.  Heat/cool packs are used as needed.  We have a $4.00 box/packing fee.
 
We can get 6-8 juvenile fish (approx. 1") per bag.  We do not mix different species in the same bag.  Each bag weighs approximately 2.5 pounds.  If we are shipping via 2nd day, Ground, USPS Express, or Priority, we only pack 3-4 fish per bag.
 
We use boxes designed to UPS specifications which ensures that there is not an extra charge due to oversized dimensions.  The boxes we are currently using are sized as follows and will accomodate up to the number of bags shown:
 
12x9x6 will hold up to 2 bags
15x11x7 will hold up to 3 bags
12x12x10 will hold up to 6 bags
 
Shipping for juvenile fish can be estimated by clicking on the UPS or USPS website links below.  For UPS shipments, all fish are shipped from Saucier, Mississippi 39574 and dropped off at the local UPS station.  You provide the ship to City and ZIP and indicate if the location is a residential or business address.  You will also put in the box size (from the information above)  and weight (use 2.5 multiplied by the number of bags of fish to be shipped).   You will be shown quotes for the shipping methods listed above. For Fed Ex discount rates, deduct approximately 40% from the UPS rate.
 
For USPS shipments, all fish are shipped from Gulfport PO 39503.  You provide the ship to City and ZIP and put in the box weight (2.5 multiplied by the number of bags of fish). 
 
Shipping for multiple bags of fish is more cost effective than shipping just one bag.  Usually the extra bags only add a few dollars to the overall shipping costs.  If you are having difficulty in estimating shipping costs for an order, please contact us.  Please contact us for a quote for shipping fish that are sub-adult or adult size.

Estimate UPS shipping cost

Estimate USPS shipping cost

REPTILES:
 
Juvenile reptiles are shipped via UPS or Fed Ex Next Day Air (usually delivered by 10:30 am) for a flat rate of $50.  We can usually ship 1-3 animals for this rate.  All reptiles are shipped in an insulated box with a heat/cool pack as needed.  Please contact us for a quote for larger orders.
 
DRY GOODS:
 
Dry goods will be shipped using the most economical method, usually UPS Ground or USPS Priority.  If expedited shipping is required, please contact us for a quote. 
 
AIR CARGO:
 
For larger orders, or by special request, we can ship via Delta out of Gulfport (GPT); or Southwest out of New Orleans(MSY).
 
LOCAL PICK UP OF ORDERS:
 
We welcome local pick up at our Saucier location for fish or reptiles BY APPOINTMENT ONLY.   Our facility is set up for the breeding and holding of fish and reptiles.  We are not a retail store, and do not have customer visiting hours.   Due to our work schedules and responsibilities of the maintenance and upkeep of our stock, we only allow pickups for pre-ordered fish/reptiles.

Guarantee, Ordering, Payment

FISH:
 
We guarantee live arrival of all fish orders that are shipped via UPS Next Day Air, UPS Next Day Air Saver, or USPS Express (and the package is delivered the next day), as long as the package is accepted on the first delivery attempt and we are notified via email, with a digital pic of DOAs in the unopened bag(s), within 2 hours of delivery.
 
We DO NOT guarantee live delivery of fish shipped via UPS 2nd day or UPS Ground; USPS Express that is not delivered the next day, or USPS Priority.  
 
We will coordinate a convenient delivery date on all orders and can ship to a residence or business. We reserve the right to hold shipments if it is determined that weather conditions are too extreme for timely and safe delivery.  In the event that it is necessary to hold a shipment, we will coordinate a new delivery date.
 
If DOAs are received, and we are notified as described above, we will provide credit on a future order that will include the cost of the DOAs and the shipping costs prorated for the DOAs.  Customers paying via Paypal have the option of a credit or a refund to their Paypal account.
 
REPTILES:
 
We guarantee live arrival of all reptiles as long as the package is accepted on the first delivery attempt and we are notified via email, of any DOA, with a digital pic of the dead specimen, within 2 hours of delivery.  In addition, if we are guaranteeing the sex of any reptile, the buyer must notify us within 24 hours if there is a claim of improper sex determination on our part.

FISH:
 
We guarantee live arrival of all fish orders that are shipped via UPS Next Day Air, UPS Next Day Air Saver, or USPS Express (and the package is delivered the next day), as long as the package is accepted on the first delivery attempt and we are notified via email, with a digital pic of DOAs in the unopened bag(s), within 2 hours of delivery.
 
We DO NOT guarantee live delivery of fish shipped via UPS 2nd day or UPS Ground; USPS Express that is not delivered the next day, or USPS Priority.  
 
We will coordinate a convenient delivery date on all orders and can ship to a residence or business. We reserve the right to hold shipments if it is determined that weather conditions are too extreme for timely and safe delivery.  In the event that it is necessary to hold a shipment, we will coordinate a new delivery date.
 
If DOAs are received, and we are notified as described above, we will provide credit on a future order that will include the cost of the DOAs and the shipping costs prorated for the DOAs.  Customers paying via Paypal have the option of a credit or a refund to their Paypal account.
 
REPTILES:
 
We guarantee live arrival of all reptiles as long as the package is accepted on the first delivery attempt and we are notified via email, of any DOA, with a digital pic of the dead specimen, within 2 hours of delivery.  In addition, if we are guaranteeing the sex of any reptile, the buyer must notify us within 24 hours if there is a claim of improper sex determination on our part.
 
ORDERING:
 
We accept orders via email and phone.  Once an order is placed the fish or reptile will be reserved and held for five (5) days.  If payment is not received within the 5 day time frame, the reservation will be removed unless other arrangements have been made.
 
PAYMENT:
Solution Graphics
We prefer payment to be made to our Paypal account.  We will accept eChecks (must clear before shipping) and Credit Cards through Paypal.  If you wish to pay via Paypal, please send your order via email and we will send you a convenient Paypal invoice that you can pay from.
 
Other forms of payment accepted are Money Orders, Bank Checks, Personal Checks (must clear bank before shipping), or Cash for local pickups.
 
We will consider payment plans on reptiles - please inquire.
 
All orders must be paid in full prior to shipping.
 
NOW ACCEPTING VISA, MC, & DEBIT CARDS VIA PHONE!

Do you have any questions? Send us an e-mail at:

Cichlids and Herps Unlimited

Cichlids and Herps Unlimited, Saucier, Mississippi 39574