|
Guarantee, Ordering, Payment
FISH:
We guarantee live arrival of all fish orders that are shipped via UPS Next Day Air, UPS Next Day Air Saver, or USPS Express
(and the package is delivered the next day), as long as the package is accepted on the first delivery attempt and we are notified
via email, with a digital pic of DOAs in the unopened bag(s), within 2 hours of delivery.
We DO NOT guarantee live delivery of fish shipped via UPS 2nd day or UPS Ground; USPS Express that is not delivered the
next day, or USPS Priority.
We will coordinate a convenient delivery date on all orders and can ship to a residence or business. We reserve
the right to hold shipments if it is determined that weather conditions are too extreme for timely and safe delivery.
In the event that it is necessary to hold a shipment, we will coordinate a new delivery date.
If DOAs are received, and we are notified as described above, we will provide credit on a future order that
will include the cost of the DOAs and the shipping costs prorated for the DOAs. Customers paying via Paypal have the
option of a credit or a refund to their Paypal account.
REPTILES:
We guarantee live arrival of all reptiles as long as the package is accepted on the first delivery attempt and we are
notified via email, of any DOA, with a digital pic of the dead specimen, within 2 hours of delivery. In addition, if
we are guaranteeing the sex of any reptile, the buyer must notify us within 24 hours if there is a claim of improper sex determination
on our part.
FISH:
We guarantee live arrival of all fish orders that are shipped via UPS Next Day Air, UPS Next Day Air Saver, or USPS Express
(and the package is delivered the next day), as long as the package is accepted on the first delivery attempt and we are notified
via email, with a digital pic of DOAs in the unopened bag(s), within 2 hours of delivery.
We DO NOT guarantee live delivery of fish shipped via UPS 2nd day or UPS Ground; USPS Express that is not delivered the
next day, or USPS Priority.
We will coordinate a convenient delivery date on all orders and can ship to a residence or business. We reserve
the right to hold shipments if it is determined that weather conditions are too extreme for timely and safe delivery.
In the event that it is necessary to hold a shipment, we will coordinate a new delivery date.
If DOAs are received, and we are notified as described above, we will provide credit on a future order that
will include the cost of the DOAs and the shipping costs prorated for the DOAs. Customers paying via Paypal have the
option of a credit or a refund to their Paypal account.
REPTILES:
We guarantee live arrival of all reptiles as long as the package is accepted on the first delivery attempt and we are
notified via email, of any DOA, with a digital pic of the dead specimen, within 2 hours of delivery. In addition, if
we are guaranteeing the sex of any reptile, the buyer must notify us within 24 hours if there is a claim of improper sex determination
on our part.
ORDERING:
We accept orders via email and phone. Once an order is placed the fish or reptile will be reserved and held for
five (5) days. If payment is not received within the 5 day time frame, the reservation will be removed unless other
arrangements have been made.
PAYMENT:
We prefer payment to be made to our Paypal account. We will accept eChecks (must clear before shipping) and
Credit Cards through Paypal. If you wish to pay via Paypal, please send your order via email and we will send you a
convenient Paypal invoice that you can pay from.
Other forms of payment accepted are Money Orders, Bank Checks, Personal Checks (must clear bank before shipping), or
Cash for local pickups.
We will consider payment plans on reptiles - please inquire.
All orders must be paid in full prior to shipping.
NOW ACCEPTING VISA, MC, & DEBIT CARDS VIA PHONE!
|